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FKC Job Posting
Hybrid Virtual Admin Support 

Hi! Are you looking for a positive long term position?

 

This is the right fit for you if you are:

  • Professional & detail-oriented

  • Friendly & courteous

  • Calm & Polite

  • Mature & responsible

  • Able to maintain confidentiality

  • Looking for a long-term position

  • Located in or very close to Hamilton, Ontario 

Would you like to be a part of a warm, friendly, positive team in a busy practice providing administrative support and group coordination?

We are looking to add an experienced, highly organized administrative professional to our practice. We are essentially looking for a “Quarterback” to manage the back end of our Counselling team.

The successful candidate will be a friendly, positive, respectful skilled, and organized team player who will help us deliver an exceptional client experience - which is what our team offers each member as well!

You are a list maker, note taker, and committed worker. You have an inherent need to organize, get things done, and meet your own deadlines (meaning no micromanagement!).

You thrive on helping others and can explain things patiently. You like to provide stability and can maintain organization. Your ability to handle details and work hard has made you valued at previous organizations.


1. Characteristics of the perfect candidate:

  • Loyal

  • Self-motivated

  • Team player

  • Super dependable

  • Likes procedures

  • Strong communication skills

  • Organized

  • Able to pay attention to detail

  • Able to work from a professional location (i.e. background when online and quiet space to work in)

 

2.  Client Care

  • Calm, clear and professional

  • Oversee  aspects of  onboarding patients and booking

  • Answer inquiries book clients; some intake questions

  • Answer phone calls, emails and voicemails

2. Billing: (training provided)

  • 3rd party billing

  • Billing reconciliation – receivables

  • Send clients their bills

  • Reconcile every month

3. Group coordination: (training provided)

  • Admin support for groups

  • Scheduling, editing material

4. Other Admin:

  • Support therapists with their questions on Jane App (training provided)

  • Posting on social media (facebook, IG)

5. Required Computer Skills:

  • Comfortable with and able to work in Word, excel, canva, IG, FB, Trello, Jane App, email, website updates for blog posting

  • Able to upload and download documents

 

6. Other:

  • Previous experience in mental health essential

  • Hours: 15-25 hours per week

  • Job Types: part-time, contract

  • Starting salary: $20-25 per hour, depending on experience

 

Benefits:

  • Flexible schedule

  • Positive team environment

  • Ongoing training and learning

  • Creativity

  • Work predominantly remotely

Schedule:

  • Monday to Friday daytimes

  • Flexible hours

Education:

  • Required: Post-secondary (college or university) 

Experience:

  • Administrative assistant: minimum 2 years

Work remotely:

  • Yes and some in-person meetings, training, and team events in Greater Hamilton Area

Thank you so much for all your interest in joining our team.

 

We respect and value your time.

 

Only those individuals invited for an interview will be contacted.

 

If you are not contacted within a week of sending your resume we thank you and will keep your resume in mind for the future.

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